Qualification:
l Bachelor diploma or above
l Over 2 years of working experience at bank, AFC, insurance company or other financial institution, or auto dealer related working experience. With collection or customer service working experience will be a plus
l Full Knowledge in using computer (including EXCEL/WORD/INTERNET/E-MAIL)
l Basic ability to read and speak English
If you are interested in this position and confident that you are qualified for the position, please send your CV together with a cover letter to highlight your strengths and motivation for this position to: dnafhr@df-nissanfc.com. Thanks.
Location: Floor 11, UC Tower, 500 Fushan Road, Pudong Dist. Shanghai
岗位职责：
l 负责接听客户服务热线，并且根据公司相关政策准确及时地处理零售客户的要求并答复其所提问题。
l 依据客户要求及公司政策，正确及时地操作系统，完成相关合同的各项操作，包括但不限于非财务信息变更（如联系方式、个人信息、车辆信息、保险信息等）、财务信息变更（如提前还款，修改还款计划等）等。
l 负责零售个人客户银行扣款账户的管理和维护，确保扣款业务的顺利进行。
l 与呼叫中心保持日常工作联系，实现对早期逾期客户的维护。
l 电话催收支持。
l 支持对月度零售信贷资产质量的初级分类
l 电话交流中需符合公司电话礼仪的要求，提供专业优质的金融服务，树立并维护公司专业形象。
l 完成上司布置的其他工作任务。
岗位要求：
l 本科或以上学历
l 2-3年从事汽车金融、银行、保险公司等相关金融机构或汽车经销商相关工作经验，有电话银行、零售金融催收或客户服务工作经验者优先
l 熟练运用计算机（包括EXCEL/WORD/INTERNET/E-MAIL）
l 基本英语读写能力
如果您对此职位感兴趣并确认您胜任本职位，请将您的简历和申请信Email至
dnafhr@df-nissanfc.com。非常感谢您的申请。
工作地点：上海市浦东新区福山路500号 城建国际中心11楼
信贷类（贷后管理）储备干部
Summary: This position will be responsible for the efficient and effective collections processes of DNAF's retail portfolio, ensuring that there is strict adherence to all Chinese legal & regulatory requirements, as well as ensuring that all of DNAF's interests, policies & procedures are always followed in accordance to company guidelines and that the Company's interests are never compromised.
Job Responsibilities:
l Ensure all delinquent contracts are followed in an effective and efficient manner, by focusing on delinquency control, portfolio management, and collection productivity, while maintaining customer satisfaction.
l Administer and maintain all collections processes in accordance with all Chinese legal & regulatory requirements, as well as adhering to DNAF's corporate standards & policies.
l Process data in the CMS system in accurate and efficient manner to ensure the job quality and data integrity.
l Conduct overdue telephone collection as directed by collection supervisor
l Field visit for overdue account customers-Conduct overdue telephone collection as directed by collection supervisor for customers
l Assistant to make collection report and improve the regulation
l Build good and professional customer service attitude and maintain the good customer relationship
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